Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note: Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your

<h3 id="isPasted">Where is my order?</h3>Once your order has been placed and processed, you will receive a confirmation email that includes:<ul><li style="font-size: 14px;">Your order details</li><li style="font-size: 14px;">A tracking number</li><li style="font-size: 14px;">A link to track your shipment</li></ul>Please note: Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later.You can track your order in two ways:<ul><li style="font-size: 14px;">If you have an account: Log in and go to My Account to track your order.</li><li style="font-size: 14px;">If you don&#x2019;t have an account: Use our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Tracking Order Tool</a>. This will take you to the FedEx or DPD website, depending on your shipping method.</li></ul><hr><h3 id="i-dont-find-my-order-number-or-tracking-number">I don&apos;t find my order number or tracking number?</h3>Your order and tracking numbers are included in the confirmation email you received after placing your order.If you can&#x2019;t find this email, please try the following:<ul><li style="font-size: 14px;">Check your spam or junk mail folder,</li><li style="font-size: 14px;">Use our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Tracking Order Tool,</a></li><li style="font-size: 14px;">Or contact our <a href="https://eu.nidecker.com/fr/pages/contact-us">Customer Service</a>.</li></ul><hr><h3 id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h3>The most common reasons are:<ul><li style="font-size: 14px;">A typo&#xA0;in your email address when placing the order</li><li style="font-size: 14px;">The confirmation was caught in your spam or junk folder.</li></ul>Please double-check the email address used during checkout and look in your junk/spam folder. If you still can&#x2019;t find the email, contact our <a href="https://eu.nidecker.com/fr/pages/contact-us">Customer Service</a> team and we&#x2019;ll be happy to resend it.

Track my order

Orders are processed immediately and shipped the next working days from our warehouse in France. Shipping days are Monday to Friday. We ship via:. Please note that FedEx may use local partners such as Hermes (Germany/UK) or DPD (France). Delivery tim

<h3 id="isPasted">SHIPPING PROCESS</h3>Orders are processed immediately and shipped the next working days from our warehouse in France.Shipping days are Monday to Friday.We ship via:<ul><li style="font-size: 14px;">FedEx: for the European Union and United Kingdom</li><li style="font-size: 14px;">DPD: for Switzerland and France</li></ul>Please note that FedEx may use local partners such as Hermes (Germany/UK) or DPD (France).Delivery time depends on your location - usually 1 to several days.In case you have any questions regarding shipping, please contact your <a href="https://eu.nidecker.com/pages/contact-us">Customer Service</a><a href="https://eu.etnies.com/pages/contact-us">.</a><hr><h2 id="shipping-countries">SHIPPING COUNTRIES</h2>We currently ship directly to addresses in the European Union, United Kingdom, and Switzerland.Unfortunately, we do not ship to the Channel Islands, Norway, Malta, Madeira, Liechtenstein, Gibraltar, French overseas territories (Guadeloupe, Martinique, Guyana, La R&#xE9;union Islands, and Mayotte), or the Canary Islands. We also do not ship to any countries outside these regions, but we hope to offer this in the future and for now you can go to our <a href="https://eu.nidecker.com/pages/help-center?hcUrl=%2Fen-US%2Fdistributors-1532639">Distributors page</a> and if your country is there you can contact them directly.<hr><h2 id="shipping-cost">SHIPPING COST</h2>Shipping within the European Union, United Kingdom or Switzerland is free for orders over EUR &#x20AC;75, otherwise orders are subject to the standard rates below.<table><thead><tr><th>Zone</th><th>Order Amount</th><th>Standard</th></tr></thead><tbody><tr><td>European Union, Switzerland and United Kingdom</td><td>&#x20AC;0.00 -&#xA0;19.99</td><td>&#x20AC;4.95</td></tr><tr><td>European Union, Switzerland and United Kingdom</td><td>&#x20AC;20.00- &#xA0;74.99</td><td>&#x20AC;10.95</td></tr><tr><td>FREE Ship&#xA0;European Union, Switzerland and United Kingdom</td><td>&#x20AC;75+</td><td>FREE!</td></tr></tbody></table><hr><h2 id="how-long-will-it-take-until-my-order-is-delivered">HOW LONG WILL IT TAKE UNTIL MY ORDER IS DELIVERED?</h2><ul><li style="font-size: 14px;">Our orders are shipped daily via FedEx or DPD</li><li style="font-size: 14px;">Transit times from when your order ships out of our warehouse to delivery in your region - check your tracking link for the most accurate estimate</li><li style="font-size: 14px;">You can also use our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Track Order Tool</a></li></ul><hr><h2 id="can-i-ship-my-order-to-a-military-address-or-po-box">CAN I SHIP MY ORDER TO A MILITARY ADDRESS OR P.O. BOX?</h2>Unfortunately, we cannot ship any orders to military address or PO boxes, our apologies.<hr><h2 id="what-happens-if-i-am-not-at-home-during-delivery">WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?</h2><ul><li style="font-size: 14px;">FedEx will attempt delivery twice</li><li style="font-size: 14px;">After the second failed attempt, the package is returned to our warehouse</li><li style="font-size: 14px;">You&#x2019;ll receive an email or SMS with the next delivery attempt details</li><li style="font-size: 14px;">You can also contact the carrier to arrange a delivery time or location</li></ul><hr><h2 id="track-my-order">TRACK MY ORDER</h2>Once your order has been placed and processed, you will receive a confirmation email that includes:<ul><li style="font-size: 14px;">Your order details</li><li style="font-size: 14px;">A tracking number</li><li style="font-size: 14px;">A link to track your shipment</li></ul>Please note: Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later.You can track your order in two ways:<ul><li style="font-size: 14px;">If you have an account: Log in and go to My Account to track your order.</li><li style="font-size: 14px;">If you don&#x2019;t have an account: Use our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Tracking Order Tool</a>. This will take you to the FedEx or DPD website, depending on your shipping method.</li></ul>Important: Please double-check your delivery address. If undeliverable, your order will be returned to our warehouse.

Shipping countries & costs

To ship your orders quickly, please provide us on Contact Us Page your correct address as soon as possible so we can contact the shipping company right away. Also, double-check your tracking information with our Track tool on Help Center Page. If nee

To ship your orders quickly, please provide us on <a href="https://eu.nidecker.com/pages/contact-us">Contact Us Page</a> your correct address as soon as possible so we can contact the shipping company right away.Also, double-check your tracking information with our Track tool on <a href="https://eu.nidecker.com/pages/help-center?hcUrl=%2Fen-US">Help Center Page</a>. If needed, reach out directly to the shipping company to arrange the best pickup location.

Update my shipping address

At Nidecker, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our Contact Us Page with your order number and any relevant details. You can also track you

<h2 id="isPasted">Lost packages?</h2>At Nidecker, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our <a href="https://eu.nidecker.com/pages/contact-us">Contact Us Page</a> with your order number and any relevant details.You can also track your order or reach out to the shipping company. For more information, visit our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Track My Order Page.</a><hr><h2 id="order-marked-delivered-but-not-here">Order marked delivered but not here?</h2>If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://eu.nidecker.com/fr/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Flogin">Track My Order Page.</a>For more help, email our team through the <a href="https://eu.nidecker.com/pages/contact-us">Contact Us Page</a>.<hr><h2 id="damaged-packages">Damaged packages?</h2>We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://eu.nidecker.com/pages/contact-us">Contact Us Page</a> as soon as you receive the order. Make sure to include photos of the damaged items or package.We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.

My package gets lost or arrives damaged

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa

We&apos;re sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!

What to do if you received a wrong item?

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple pay, Google Pay, Diners Club, and PayPal. Keep in mind that not all payments methods may be available in every countries. We do not accept COD orders or debit car

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple pay, Google Pay, Diners Club, and PayPal.Keep in mind that not all payments methods may be available in every countries.We do not accept COD orders or debit cards. Credit card numbers should not be sent by email as it is not secure.The billing address you provide must match the one on file with your credit card issuer. If a credit card authorization fails, we may cancel your order without notice. We cannot resolve credit card issues with your financial institution if your card is declined. It is your responsibility to address credit card problems with your bank.Our store only accepts online orders. Orders cannot be placed by phone, mail, email, or fax.

Payment Methods

Orders ship Monday through Friday, excluding holidays.Please allow one workday for processing & packing of orders.During peak season (late Nov to early Jan) orders can take slightly longer to process. Shipping costs:. Under EUR/CHF/GBP 20.- (Tax incl

<h5 id="isPasted">We use standard ground shipping for the best value and lowest carbon footprint for all orders.</h5>Orders ship Monday through Friday, excluding holidays. Please allow one workday for processing &amp; packing of orders. During peak season (late Nov to early Jan) orders can take slightly longer to process.Shipping costs:Under EUR/CHF/GBP 20.- (Tax included) = 4.95 Over EUR/CHF/GBP 20.- (Tax included) = 10.95 Over &#xA0;EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground ShippingTax may be applied on the Shipping Cost.After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.Didn&apos;t receive your order confirmation or tracking details? Please check your spam folder before <a href="https://www.nidecker.com/en/content/54-contact-us" target="_blank" style=" text-decoration: none;">reaching out</a> to our customer service team.Freight Forwarders: Nidecker does not ship to Freight Forwarders under any circumstances. Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.Delivery timeframe:Europe/Switzerland/United Kingdom: 4-5 working days

Shipping

Holiday shipping deadlines:. The holidays are almost here! To get your gear delivered in time for gift-giving or your upcoming shred trip, all web orders must be placed by the following dates for delivery ahead of the holidays:. EU and Switzerland De

Holiday shipping deadlines:The holidays are almost here! To get your gear delivered in time for gift-giving or your upcoming shred trip, all web orders must be placed by the following dates for delivery ahead of the holidays:EU and Switzerland Deadline<ul><li style="font-size: 16px;">All-Shipping: &#xA0;December 18</li></ul>UK Deadline<ul><li style="font-size: 16px;">All-Shipping: &#xA0;December 16</li></ul>Extended ReturnsOrders placed between November 26 and December 24 are eligible for returns until January 24, 2026. Please read our full Return Policy for more information.&#xA0;You can return an item if:<ul><li style="font-size: 16px;">It was purchased directly from our official website</li><li style="font-size: 16px;">The product is unused, unworn, unwashed, and undamaged</li><li style="font-size: 16px;">It&#x2019;s in the original packaging &#xA0;with all tags still attached</li></ul>Customer Service and Warehouse ClosuresWe value the importance of time spent with family and friends over the holidays. Our staff will be off on the following holidays:&#xA0;Christmas Eve, Christmas Day, New Year&apos;s Eve, New Year&apos;s Day and January 2nd.

Holiday Shipping

You can send us a whatsapp anytime or give us a call
Monday to Friday: 9am to 4pm

Shipping & Deliveries