We will send your tracking number once your order ships.If you do not receive the tracking code and order receipt within 5 days of placing your order, please contact us. Orders ship Monday through Friday, excluding holidays.Please allow one workday f

<h1 id="isPasted">Where is my shipment tracking number?</h1><p><strong>We will send your tracking number once your order ships.</strong><br>If you do not receive the tracking code and order receipt <strong>within 5 days of placing your order,</strong> please <a href="https://www.nidecker.com/en/content/54-contact-us" target="_blank" style=" text-decoration: none;">contact us</a>.</p><h1 id="shipping">Shipping</h1><h5 id="we-use-standard-ground-shipping-for-the-best-value-and-lowest-carbon-footprint-for-all-orders">We use standard ground shipping for the best value and lowest carbon footprint for all orders.</h5><p>Orders ship Monday through Friday, excluding holidays.<br>Please allow one workday for processing &amp; packing of orders.<br>During peak season (late Nov to early Jan) orders can take slightly longer to process.</p><p><strong>Shipping costs:</strong><br>Under EUR/CHF/GBP 20.- (Tax included) = 4.95<br>Over EUR/CHF/GBP 20.- (Tax included) = 10.95<br>Over EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping</p><p>Tax may be applied on the Shipping Cost.</p><p>After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.</p><p>You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.</p><p>&#xA0;Didn&apos;t receive your order confirmation or tracking details? Please check your spam folder before&#xA0;<a href="https://www.nidecker.com/en/content/54-contact-us" target="_blank" style=" text-decoration: none;">reaching out</a> to our customer service team.<br><strong>Freight Forwarders:</strong></p><p>Nidecker does not ship to Freight Forwarders under any circumstances. Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.<br><strong>Delivery timeframe:</strong></p><p>Europe/Switzerland/United Kingdom: 4-5 working days</p>

Shipping Europe, UK, Switzerland

All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Please

<h1 id="isPasted">When will my order ship?</h1><p>All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Please note that we do our absolute best to ship your order as soon as possible, but during busy periods high order volume may slow us down.</p><h1 id="i-dont-find-my-order-number-oer-tracking-number">I don&apos;t find my order number oer tracking number?</h1><p>Your order number and tracking number are in the email you received to confirm your order. If you can&apos;t find this information, feel free to contact our customer service team on the Contact Us page.</p><h1 id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h1><p>The most common reason is an incorrect e-mail address has been entered or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered your e-mail address in your account information and check that the e-mail hasn&apos;t been caught in your junk mail filter. Please contact Customer Service if you need a confirmation e-mail to be re-sent.</p>

Track my order

Since we want to ship the orders as fast as we can, let us know your correct address as soon as possible so that we can get in touch with the shipping company asap. Please also double-check your tracking and in case, reach out directly to the shippin

<p>Since we want to ship the orders as fast as we can, let us know your correct address as soon as possible so that we can get in touch with the shipping company asap. Please also double-check your tracking and in case, reach out directly to the shipping company to agree on the best location for pickup.</p>

Update my shipping address

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

<h1 id="isPasted">Lost packages</h1><div data-block-id="block-8098f9dc-229e-454d-9034-a5c08f313305">At Nidecker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at with your order number and any relevant details.</div><h1 id><br></h1><h1 id="damaged-packages">Damaged packages</h1><div data-block-id="block-54310773-e6a8-45b3-8545-e6512935a5f9">We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team once you receive the order and include photos of the damaged items or package.</div><div data-block-id="block-b2d8f419-4662-4468-b4c3-483ca43b9742">We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</div><div data-block-id="block-b2d8f419-4662-4468-b4c3-483ca43b9742"><br></div><h1 id="-1"><br></h1><h1 id="my-order-was-marked-delivered-but-its-not-here">My order was marked delivered but it&#x2019;s not here.</h1><p>If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.</p>

My package gets lost or arrives damaged

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa

<p id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.</p><p>While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!</p>

What to do if you received a wrong item?

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Diners Club and in most countries PayPal. If you are not able to select PayPal at checkout, it is not possible to use this as a payment option, sorry. COD orders or debit cards a

<p id="isPasted">We accept payment by&#xA0;<strong>Visa, MasterCard, American Express, JCB, Discover, Diners Club and in most countries PayPal.</strong></p><p>If you are not able to select PayPal at checkout, it is not possible to use this as a payment option, sorry.</p><p>COD orders or debit cards are not accepted.&#xA0;<strong>We do not accept credit card numbers delivered by email.</strong> You should never send credit card numbers by email, as this is not secure.</p><p>The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.</p><p>Our store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax. Fax, really? ;)</p><p>If you have issues using the site, your web browser might need an update. We recommend using the most recent version of Microsoft Internet Explorer (Edge), Mozilla Firefox, Google Chrome or Apple&apos;s Safari</p><p><strong>Do you offer Gift Cards?</strong></p><div data-block-id="block-41267c05-d861-45c2-a3dd-835a731d2499">We don&apos;t offer gift cards...yet! It is a feature we are hoping to have enabled for the upcoming season. We suggest a VISA gift card or perhaps sending your recipient the gift card amount through PayPal..</div>

Payment Methods

Orders ship Monday through Friday, excluding holidays.Please allow one workday for processing & packing of orders.During peak season (late Nov to early Jan) orders can take slightly longer to process. Shipping costs:. Under EUR/CHF/GBP 20.- (Tax incl

<h5 id="isPasted">We use standard ground shipping for the best value and lowest carbon footprint for all orders.</h5><p>Orders ship Monday through Friday, excluding holidays.<br>Please allow one workday for processing &amp; packing of orders.<br>During peak season (late Nov to early Jan) orders can take slightly longer to process.</p><p><strong>Shipping costs:</strong></p><p>Under EUR/CHF/GBP 20.- (Tax included) = 4.95<br>Over EUR/CHF/GBP 20.- (Tax included) = 10.95<br>Over &#xA0;EUR/CHF/GBP 75.- (Tax included) = Free Standard Ground Shipping</p><p>Tax may be applied on the Shipping Cost.</p><p>After placing your order you will receive an Order Confirmation email within 30 minutes of submitting the order.</p><p>You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.</p><p>Didn&apos;t receive your order confirmation or tracking details? Please check your spam folder before <a href="https://www.nidecker.com/en/content/54-contact-us" target="_blank" style=" text-decoration: none;">reaching out</a> to our customer service team.</p><p><strong>Freight Forwarders:</strong> Nidecker does not ship to Freight Forwarders under any circumstances. Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.</p><p><strong>Delivery timeframe:</strong></p><p>Europe/Switzerland/United Kingdom: 4-5 working days</p>

Shipping & Deliveries