Cancel & Returns
Can I cancel or change my order?
Unfortunately, we cannot cancel or modify orders once placed. If you no longer want the item, you can return it once it arrives:
How can I return my order?
To return your order, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your country. For more details, visit our Return Info Page.
Will I get a return label?
Depending on your location:
Do I have to pay for the return?
Europe and UK: you get a prepaid label so no need to pay, but then a €14.99 fee is deducted from your refund to cover return shipping and restockHowever, if the return is due to our error, we’ll fully reimburse your shipping once we receive your rec
How do I ship the package back?
Once your return is accepted, you’ll get a prepaid label or an address (depending on location). If you received a prepaid FedEx label:. If you’re shipping yourself (UK):. Important: Always include the RMA number and send us the tracking number to avo
When will I receive my refund?
Returns are processed within 2–3 business days after arrival at our warehouseOnce approved, refunds take 5–10 business days to appear in your accountYou’ll receive a confirmation email once your refund is complete
Can I exchange a product?
We do not offer direct exchanges. To get a different size or product, please return your item and place a new order.
I received the wrong item. What should I do?
We’re sorry for the mix-up. Please fill out the correct Return Form based on your order date:. Select “Wrong item received” and include a note describing the item you received. We’ll resolve it as quickly as possible. For more information, visit our