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Cancel & Returns

Start a return for my online purchase

Note that return expenses are your responsibility. We will provide you with a return label to send back your order. Once we receive and process your shipment at our warehouse, we will issue a refund (without return fees). You will get an email notifi

Returns

Every item we sell has a 30 day return policy from the purchase date. If your new and unused item doesn’t work out, you have 30 days to return for a refund.For EU and UK returns we will provide you with a shipping label free of charge. All items must

Quick Refund

Yes, we offer refunds within 30 days of purchase. To qualify for a refund, items must be returned in their original condition, with all tags and packaging intact.Unfortunately, we cannot offer exchanges after a purchase has been made. Once your shipm

Cancel or Change Order

In our attempt to process and ship your order as fast as possible, orders cannot be changed or cancelled after they are placed. We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soo

I received the wrong item

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa