Cancel & Returns
Can I cancel or change my order?
Unfortunately, we cannot cancel or modify orders once placed. If you no longer want the item, you can return it once it arrives:
How can I return my order?
To return your order, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your country. For more details, visit our Return Info Page.
Will I get a return label?
Depending on your location:
Do I have to pay for the return?
Europe (except UK): Returns are free - you’ll receive a prepaid return label.UK: Customers cover the return shipping cost. However, if the return is due to our error, we’ll fully reimburse your shipping once we receive your receipt.
How do I ship the package back?
Once your return is accepted, you’ll get a prepaid label or an address (depending on location). If you received a prepaid FedEx label:. If you’re shipping yourself (UK):. Important: Always include the RMA number and send us the tracking number to avo
When will I receive my refund?
Returns are processed within 2–3 business days after arrival at our warehouseOnce approved, refunds take 5–10 business days to appear in your accountYou’ll receive a confirmation email once your refund is complete
Can I exchange a product?
We do not offer direct exchanges. To get a different size or product, please return your item and place a new order.
I received the wrong item. What should I do?
We’re sorry for the mix-up. Please fill out the correct Return Form based on your order date:. Select “Wrong item received” and include a note describing the item you received. We’ll resolve it as quickly as possible. For more information, visit our